Intoweb Training has created a web-based, Intranet driven Open Source helpdesk that allows organizations to implement Open Source virtual training for their employees without them having to attend a training seminar or even leave their designated workstations. The system also doubles as a helpdesk to support employees using Open Source.

How it is used:
The system can be used in two ways, namely: starting with the first section and continuing through all the sections as a CBT system, or by using the built in search facility to find a specific section as a helpdesk system. The Virtual Expert is available 24/7 and can provide training in as little as 60 seconds.

How it works:
When using the system, six things happen to enable the user to learn a specific aspect about Open Source:

1. The system indicates how many steps are required to perform the selected operation and which step you are currently on.
2. A familiar screen shot of Open Source is displayed
3. The user hears an audio instruction
4. The user reads the same instruction
5. A flashing indicator shows which part of the screen the instruction applies to
6. The user interacts with the Open Source application by either clicking or typing where indicated

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