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Intoweb Training has created a web-based, Intranet driven
Microsoft helpdesk that allows organizations to implement
Microsoft virtual training for their employees without them
having to attend a training seminar or even leave their designated
workstations. The system also doubles as a helpdesk to support
employees using Microsoft.
How it is used:
The system can be used in two ways, namely: starting with
the first section and continuing through all the sections
as a CBT system, or by using the built in search facility
to find a specific section as a helpdesk system. The Virtual
Expert is available 24/7 and can provide training in as little
as 60 seconds.
How it works:
When using the system, six things happen to enable the user
to learn a specific aspect about Microsoft:
1. The system indicates how many steps are required to perform
the selected operation and which step you are currently on.
2. A familiar screen shot of Microsoft is displayed
3. The user hears an audio instruction
4. The user reads the same instruction
5. A flashing indicator shows which part of the screen the
instruction applies to
6. The user interacts with the Microsoft application by either
clicking or typing where indicated
The Novell 7 package consists of:
Novell GroupWise 7
Novell WebAccess 7
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