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Intoweb Training has created a web-based, Intranet driven
Novell helpdesk that allows organizations to implement Novell
virtual training for their employees without them having to
attend a training seminar or even leave their designated workstations.
The system also doubles as a helpdesk to support employees
using Novell.
How it is used:
The system can be used in two ways, namely: starting with
the first section and continuing through all the sections
as a CBT system, or by using the built in search facility
to find a specific section as a helpdesk system. The Virtual
Expert is available 24/7 and can provide training in as little
as 60 seconds.
How it works:
When using the system, six things happen to enable the user
to learn a specific aspect about Novell:
1. The system indicates how many steps are required to perform
the selected operation and which step you are currently on.
2. A familiar screen shot of Novell is displayed
3. The user hears an audio instruction
4. The user reads the same instruction
5. A flashing indicator shows which part of the screen the
instruction applies to
6. The user interacts with the Novell application by either
clicking or typing where indicated
The Novell 6.5 package consists of:
Novell GroupWise 6.5
Novell WebAccess 6.5
Click on the thumbnails below to view full size images:
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