Microsoft Training Support - South Africa & Abroad

How it works

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an online

DEMONSTRATION

The system
includes
training in:

• Word
• Excel
• PowerPoint
• Outlook
• Access
• MS Project
• Microsoft XP

Intoweb Training has created a web-based, Intranet driven Microsoft helpdesk that allows organizations to implement Microsoft virtual training for their employees without them having to attend a training seminar or even leave their designated workstations. The system also doubles as a helpdesk to support employees using Microsoft. The training systems are available in a variety of languages including Northern Sotho, Zulu, English, and American English. The system has been fully created in South Africa. How it is used: The system can be used in two ways, namely: starting with the first section and continuing through all the sections as a CBT system, or by using the built in search facility to find a specific section as a helpdesk system. The Virtual Expert is available 24/7 and can provide training in as little as 60 seconds. How it works: When using the system, six things happen to enable the user to learn a specific aspect about Microsoft: 1. The system indicates how many steps are required to perform the selected operation and which step you are currently on. 2. A familiar screen shot of Microsoft is displayed 3. The user hears an audio instruction 4. The user reads the same instruction 5. A flashing indicator shows which part of the screen the instruction applies to 6. The user interacts with the Microsoft application by either clicking or typing where indicated Teaching modes: The system can be used in an interactive step by step manner for individuals or in an automated, non-interactive session, which is excellent for lecture based classrooms. Standards: The training cover NQF level 2 and 3’s learning standards. The Virtual Expert is also ISETT/SETA accredited. VE is SCORM/AICC compliant, which allows it to be used within a learner management system. Examinations are available to test the learner’s abilities in various applications according to NQF level 2 and 3 standards. The system also includes a quick self-evaluation that identifies areas which the user does not understand. Customisation: The training system can be customised to a companies needs and additional Virtual Expert systems can be created for training of company’s in-house software. Case Studies: Novell USA reduced their helpdesk calls by 68% in just three months using Virtual Expert. Mutual and Federal installed Virtual Expert and has been able to lift the Microsoft skills of the entire company.

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Opening 'word2003 Word Exploring the Word window Modifying the toolbar settings Page Setup Document Properties Managing the Task Pane Understanding the Open dialog box Creating a new document using a template Creating a new document Changing the fonts and sizes of text Changing the text color Bold, underline and italicize text Select, move and delete data Other underlining options Small Caps Superscript and Subscript Other font options Highlight text Aligning text in a document Drop Cap Find and Replace text in a document Spell checking your document Inserting symbols and special characters Insert the date and time Inserting page numbers Headers and Footers Footnotes and Endnotes Undo and Redo Cut, copy and paste Paste Special Paste Link Using the Format Painter Word Count AutoSummarize Hyphenation Zoom Using the Thesaurus The AutoText feature AutoCorrect options and settings AutoFormat Smart Tags Tabs Creating a bullet list Creating a numbered list Inserting Bookmarks Using Bookmarks Internal hyperlinks External Hyperlinks Paste as Hyperlink Insert another file into your document Creating columns Inserting a manual break Paragraph options Letter Wizard Envelopes and Labels Print Preview Printing your document Save your document for the first time Versions Saving a document as a template Closing a file Open an existing document Save a file with a different name Save your document in HTML Format Filling your background with a color Insert a printed watermark Using a gradient background Create a texture background Create a patterned background Using a picture as a background Printing a document background Themes Create a paragraph or text border Apply a page border Drawing graphics The Drawing Canvas Moving and sizing graphics Adding text to graphics Inserting AutoShapes Enhancing graphics Ordering graphics Grouping Objects Clip Art Captions Insert a picture from a file Insert WordArt Enhance WordArt Inserting Charts Diagrams Modify the diagram Inserting objects Inserting a table Creating an AutoFormat table Inserting rows Inserting columns Change text direction in the table Merging cells Splitting cells Apply borders and shading to the table Convert tables to text Converting text to tables Deleting rows and columns Table Properties Recording a Macro Running a macro Styles and Formatting Table of Contents Mail Merge Different Views The Research Function Speech Speech Options Voice Training Dictation and voice commands Handwriting Tracking changes in a document Accept or Reject changes Inserting comments Protecting Documents Cross-Reference Sending your document Using the Help Feature Exit 'word2003 Word 2003