Case study A:

Company A has more than 5 000 employees and needed a support and training system for their diverse branches and end users. The hourly cost per employee to the company is R 95-00.

If Virtual Expert thus could save each employee of Company S, only one hour per year, the total expenses saved by company S would be R475 000 (more than four times the cost of Virtual Expert)

The Support desk calls for company S were extrapolated to be R 23 per call. The average end user made 1.65 support calls per month, so after company S installed Virtual Expert they got a return on their investment within about 19 days.

Case Study B:

Company B has 350 employees and has an annual budget for basic computer literacy skills training of R 154 000.

The average cost of a beginner and intermediate course in Microsoft (Introduction to Windows, Word, Outlook, Excel, PowerPoint, and Internet Explorer) is R 600 per day. Course duration is typically 1 – 2 days per application, totaling an average of 9 days. Thus the cost per user per course is R 5 400-00.

Assuming the employee is being paid an average of R 8 000-00 per month, this means company B loses approximately R 3 272.73 for the period that the employee is on course and not at work.

Thus the total cost for Company B to send someone on a training course is about R 8 672.73

Keeping these costs in mind Company B could send 18 people on a Microsoft course per year.

Company B installed Virtual Expert and were able to train all their staff at less than half the costs of instructor led training for 18 people.

Company B, not only saved money, but were also able to train up those staff members that never went on training before, due to time and/or money constraints.

Cost Analysis

Cost per user per course