Company S has more than 5 000 employees and needed a support and training system for their diverse branches and end users.
The hourly cost per employee to the company is R 95-00 ($15 US) This includes salary, overheads and benefits.
If Virtual Expert thus could save each employee of Company S, only one hour per year by improving their skills on software applications, the total expenses saved by company S would be R475 000 ($73,000 US) (more than three times the cost of Virtual Expert)
After year 1 they did a support calls comparison and found that their support calls on GroupWise went down by 68%, implying that the users were helped via Virtual Expert rather than with the support desk.
The Support desk calls for company S were extrapolated to be R 23 ($4 US) per call.
The average end user made 1.65 support calls per month, so after company S installed Virtual Expert they got a return on their investment within about 24 days.

Case Study B:

Company B has 350 employees and has an annual budget for basic computer literacy skills training of R 154 000 ($23,700 US).
The average cost of a beginner and intermediate course in Microsoft (Introduction to Windows, Word, Outlook, Excel, PowerPoint, and Internet Explorer) is R 600 ($92 US) per day. Course duration is typically 1 – 2 days per application, totalling an average of 9 days. Thus the cost per user per course is R 5 400-00 ($830 US).
Assuming the employee is being paid an average of R 8 000-00 ($1,230 US) per month, this means company B loses approximately R 3 272.73 ($504 US) for the period that the employee is on course and not at work.
Thus the total cost for Company B to send someone on a training course is about R 8 672.73 ($1,334 US)
Keeping these costs in mind Company B could send 18 people on a Microsoft course per year.
Company B installed Virtual Expert and were able to train all their staff (350 people) at less than the costs of instructor led training for 18 people.
Company B, not only saved money, but were also able to train up those staff members that never went on training before, due to time and/or money constraints.