Intoweb Training has created a web-based, Intranet driven Open Office helpdesk that allows organizations to implement Open Office virtual training for their employees without them having to attend a training seminar or even leave their designated workstations. The system also doubles as a helpdesk to support employees using Open Office. The training systems are available in a variety of languages including Northern Sotho, Zulu, English, and American English. The system has been fully created in South Africa.

How it is used: The system can be used in two ways, namely: starting with the first section and continuing through all the sections as a CBT system, or by using the built in search facility to find a specific section as a helpdesk system. The Virtual Expert is available 24/7 and can provide training in as little as 60 seconds.

How it works:

When using the system, six things happen to enable the user to learn a specific aspect about Open Office:

1. The system indicates how many steps are required to perform the selected operation and which step you are currently on.
2. A familiar screen shot of Open Office is displayed.
3. The user hears an audio instruction.
4. The user reads the same instruction.
5. A flashing indicator shows which part of the screen the instruction applies to.
6. The user interacts with the Open Office application by either clicking or typing where indicated.

Teaching modes: The system can be used in an interactive step by step manner for individuals or in an automated, non-interactive session, which is excellent for lecture based classrooms.

Standards: The training cover NQF level 2 and 3’s learning standards. The Virtual Expert is also ISETT/SETA accredited. VE is SCORM/AICC compliant, which allows it to be used within a learner management system.

Examinations are available to test the learner’s abilities in various applications according to NQF level 2 and 3 standards. The system also includes a quick self-evaluation that identifies areas which the user does not understand.

Customization: The training system can be customized to a companies needs and additional Virtual Expert systems can be created for training of company’s in-house software.

Case Studies: Novell USA reduced their helpdesk calls by 68% in just three months using Virtual Expert. Mutual and Federal installed Virtual Expert and has been able to lift the Open Office skills of the entire company.